Servicing thousands of

South African clients
since 2005

 

 

QUICK CONTACT
0861 111 777
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COMPLAINTS PROCEDURE:

All complaints taken seriously:

Apart from 1 Call ASAP’s exceptionally stringent accreditation process, the 1 Call contractors are kept on their toes by the operation centre staff, who constantly monitor their performance.
This minimises the amount of complaints that cannot be remedied telephonically.
Once again, financial control of your project is essential as there is far more risk that a complaint cannot be resolved, if there are no funds left to motivate satisfactory completion.

In the instance where a complaint has escalated to management level, there are procedures as per our terms and conditions (signed by every contractor) that we adhere to:

Stage 1

The contractor concerned will be offered the opportunity to either:

  • rectify the situation immediately or
  • supply the customer with a realistic plan of action for correcting the problem/s

Stage 2

The customer complains again:

  • the contractor has defaulted from the plan of action as agreed at stage 1 or
  • the customer complains about something else and/or
  • the relationship has irreparably broken down between both parties.

Assessors visit:

An assessor is elected to site visit at the customer's soonest convenience, an assessment and subsequent written report will be compiled and the findings will be final.

In more than eighty five percent of cases in the last four years, the contractor has been at fault and has paid the assessor's call out fee.

However, there are times where a client is deemed to be unreasonable and the call out fee has been for their account.

The report will specify what is required to rectify the work. Often the contractor is instructed to leave the site and 1 Call will introduce a replacement, usually within the budget available if the funds have been controlled correctly.

Each and every complaint is assessed on its own merits and the findings made available to both parties.

1 Call boasts a non-resolved complaint rate of just over half a percent – outstanding statistics by anyone’s standards.

So please remember - always stay in financial control of your project all the way.

 

Shower Door Installations, For All Your Shower Door Installations Requirements.

 

 Shower Door Installations, For All Your Shower Door Installations Requirements.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Welcome to Shower Door Installations. A custom shower door is a great way to dramatically upgrade your bathroom without the dramatic price. Whether you need a framed or frameless design, pivot or slider, our design professionals will work with you to come up with a personalized solution that fits your style. If your shower is 60-inches or more, consider slider doors that open and close behind one another. If your shower is 48-inches or less, consider a pivot door that can swing inward or outward, and left or right. Choose even more personalization and convenient options, including, frame and hardware colours to match your bath fixtures, glass treatments to minimize etching/spotting and keep your new shower door beautiful, accessories such as glass shelving, mirror framing and more. You can never go wrong with a new shower door. Contact Shower Door Installations now to get your shower doors installed properly the first time. If a shower door is not installed properly the first time it may leak and in turn damage your floor and tiles. Shower Door Installations is part of the 1callasap group and is an accredited company.

Home improvements can be tricky – with specifically trying to find out who you can trust to do the work required. There are many companies out there which can offer shower door installations throughout South Africa. We here at shower door installations offer you the opportunity to work with some of the best construction companies available who have indicated that they would like to do this sort of work – specifically shower door installations. If you need to install a shower door, why not request a quote via this website. When you request a quote via this website then you know that your details will be sent to one or more companies who are nearby to you, which is vital in obtaining a price competitive quotation. Once you have submitted your details we then send you a quote, or a couple of quotes, for your consideration. You then choose which company you would like to do your shower door installation. We handle all types of communication in the beginning as well, so we are really there to assist you with your shower door installation. We also like to follow up on our shower door installations to see how the contractor did and what you think of their work.